Delete your account
Last updated: June 7, 2026
This page explains how to request deletion of your Dunno account and the personal data associated with it. It applies to the Dunno mobile app published by Dunno Studio.
Option 1 — Delete from the app (instant)
The fastest way is from inside the app:
- Open Dunno and sign in.
- Go to Profile → Account → Delete account.
- Confirm. Your account and data are erased immediately.
You can also download a copy of your data first via Profile → Account → Export my data.
Option 2 — Request deletion by email
If you can't access the app (lost device, deleted app, can't log in), email us and we'll process the deletion manually:
Send the request from the email address linked to your account, or include the email / username you registered with so we can locate it. We may ask you to confirm ownership before deleting. We respond within 30 days (usually much sooner).
What gets deleted
- Your account: email, username, password hash, profile preferences, avatar.
- Your activity: swipes, matches, lists you own, watched history, ratings.
- Couple links and pairing requests involving your account.
- Push notification tokens and device identifiers.
What we may retain (and why)
- Consent log — kept for the legal limitation period (up to 6 years) as proof of consent, per legal obligation.
- Subscription / billing records — kept for the period required by tax law (up to 10 years). Payment data itself is held by Google Play / Apple, not by us.
- Backups — residual copies are purged within 30 days through backup rotation.
Retained records are minimized and not used for any other purpose.
Subscriptions
Deleting your account does not cancel an active Dunno Pro subscription. Cancel it from Google Play subscriptions or your Apple ID settings to avoid further charges.
Questions
For anything related to your data or this process: privacy@dunno.es.